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January 29, 2010
For Immediate Release
Contact:
James Thompson
Entergy
JTHOMP5@entergy.com
Entergy Arkansas Tackles Winter Weather

Little Rock, Ark. – Entergy Arkansas, Inc. is working to restore power to about 14,029 customers in south Arkansas that have lost power, so far, in a winter storm that entered the state today.

Winter storm outages are typically caused by accumulation of ice and snow on power lines, utility poles and tree limbs.

For the last several days Entergy Arkansas planners have been monitoring weather forecasts and allocating resources accordingly. The company is prepared to repair widespread damage should the winter storm prove as destructive as projections indicated it could be.

As of late Friday afternoon, the bulk of the outages were in the areas of Pine Bluff, Hot Springs, and Malvern. North Arkansas, which was devastated by an ice storm one year ago, appears to have been spared the ice damage this time around, getting snow instead.

The National Weather Service in North Little Rock issued a winter storm watch for much of Arkansas Friday.

When planning which work will be done first, following a storm, Entergy Arkansas places top priority on restoring service to facilities that would be considered critical infrastructure, such as hospitals, fire stations, police departments and other public facilities. After critical infrastructure has been restored to the degree possible, the objective is to do the work that will get the largest numbers of customers on the most quickly.

Entergy Arkansas urges all customers with a power outage to report it by calling 1-800 9OUTAGE (1-800 968-8243). Storm preparedness tips and much more information is available at Entergy’s Web site at entergy.com

Other online services available are “My Account Anywhere” and “View Outages.” My Account Anywhere lets customers send and receive text information about power outages through their cell phones. Customers can also receive alerts about outages at their homes and businesses. To use the service, customers must register a cell phone number to their Entergy account. Registration is simple. From any text-capable cell phone, send the message “reg” (without quotes) to 368374. The system will respond and ask for an Entergy account number and ZIP code. Anyone with Internet access can go to Entergy.com, click on “View Outages” and see where outages are occurring down to the street level.

The following tips should be helpful for individuals in the path of a winter storm:

  • Live wires can be deadly. Stay away from downed power lines.

  • Don’t trim trees or remove debris on or near downed power lines. Only power company crews or their contractors should remove trees or limbs touching power lines.

  • Keep away from metal fences and other objects that can become energized if they come in contact with downed power lines.

  • Keep away from the immediate areas where crews are working. Stay away from heavy utility equipment. Beware of the possibility of construction materials or limbs or overhead wires falling to the ground.

  • If you plan on using a generator for temporary power, get a licensed electrician to set up the connection and disconnect from the utility electric system before hooking up to your home main electric panel.

  • Do not run a generator in a confined space without adequate ventilation.

Entergy Arkansas, Inc. provides electricity to almost 684,000 customers in 63 counties. Entergy Corporation is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, and it is the second-largest nuclear generator in the United States. Entergy delivers electricity to 2.7 million utility customers in Arkansas, Louisiana, Mississippi and Texas.

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Twitter: @EntergyMediaArk