Entergy Corporation and Affiliates
Privacy Policy Statement
Entergy Corporation is a holding company for individual public utility
companies, among other affiliates. Each of these public utility companies and
other affiliates is a separate and distinct legal entity. Each public utility
subsidiary of Entergy Corporation has its own service territory, federal
and/or state utility regulatory regime(s), rate structure(s), and customers.
Neither Entergy Corporation nor any subsidiary or other affiliate of Entergy
Corporation shall be liable for the obligations, or entitled to the benefits
of, any other subsidiary or affiliate of Entergy Corporation, except as may be
expressly provided by a duly authorized and executed, legally enforceable
written agreement. The public utility subsidiaries of Entergy Corporation that
provide retail electric and/or gas utility services are the following:
• Entergy Arkansas, Inc.
• Entergy Gulf States Louisiana, L.L.C.
•
Entergy Louisiana, LLC
• Entergy Mississippi, Inc.
• Entergy New
Orleans, Inc.
• Entergy Texas, Inc.
Solely for reasons of convenience, the term “Entergy” is used herein to refer
individually and collectively to Entergy Corporation and its affiliates,
including but not limited to the public utility companies named above.
Entergy’s postal address is:
P.O. Box 61000
L-ENT-8B
New Orleans, LA 70160
Attention: Web
Communications Manager
Entergy can also be reached via e-mail by clicking
here.
We understand how important privacy is to you. We hope this statement will
answer your questions about our privacy policy.
1. The Information We Collect Online
In addition to Personal Information (as defined below) collected in connection
with the use of the Web Services, we collect information that is volunteered
by those who use the Entergy Web site (“users”), including, but not limited
to, survey information, site registrations, names, addresses, and e-mail
addresses. We may use this information to notify users about updates or
changes to our Web site. We may also collect information that allows us to
determine exactly which of Entergy’s Web pages you visit, when, for how long,
and how you interact with such Web pages. For example, we may collect
information that tells us how long you spent on a certain page, what
information you supplied, or what boxes you checked or did not check. We may
use this information for a number of purposes that include, but are not
limited to, revising our screen layout to make it more user-friendly,
diagnosing user problems, supporting our training efforts, or documenting your
interaction with the Web site. Other than Personal Information (as defined
below) collected in connection with the use of the Web Services, any
information we collect online (including but not limited to your e-mail
address, postal address, and phone number) is not shared with other
organizations for commercial or marketing purposes. Entergy’s use of Personal
Information is described below. We also collect aggregate information on which
pages of our Web site users access more often in order to improve our Web site
based on up-to-date usage patterns.
You can learn more about Entergy's Web Services by clicking
here.
2. Resumes
We do not disclose information contained in resumes of job applicants to third
parties, except to administer the processing of such resumes. We also do not
disclose information contained in resumes internally, except on a need-to-know
basis.
3. E-Mail
Our Web server does not automatically recognize or record the domain name or
e-mail address of visitors to our Web site. Users who voluntarily supply their
e-mail addresses on-line may receive periodic e-mail messages from Entergy
with information on new products and services or upcoming events or news that
may be of interest. If you do not want to receive such e-mail from Entergy in
the future (except with respect to communications in connection with your
Entergy account or your request for service), please let us know by clicking
here and telling us that you do not want to receive these types of e-mail
messages. We will make reasonable efforts to comply with such requests.
Entergy does not make user e-mail addresses available to other organizations
except in connection with administering your Entergy account or request for
service.
4. Mailings
Users who supply their postal addresses on-line may receive periodic mailings
from Entergy with information on new products and services or upcoming events
or news that may be of interest. If you do not want to receive such mailings
from Entergy in the future (except with respect to your Entergy account or
request for service), please let us know by clicking
here and telling us that you do not want to receive these types of
mailings. We will make reasonable efforts to comply with such requests.
5. Telephone
Users who supply their telephone numbers on-line may receive telephone calls
from Entergy with information on new products and services or upcoming events
or news that may be of interest. If you do not want to receive such telephone
calls from Entergy in the future (except with respect to your Entergy account
or request for service), please let us know by clicking
here and telling us that you do not want to receive these types of
telephone calls. We will make reasonable efforts to comply with such requests.
6. Personal Information Provided in Connection with the Web Services
Entergy provides its customers with a variety of Web Services. You can learn
more about Entergy's Web Services, including the definition of “Web Services,”
by clicking here.
In connection with your use of the Web Services, you may provide personal
information to Entergy and, in turn, be provided with a password that you
create. The term “Personal Information” refers to a user’s name, address,
e-mail address, phone number, fax number, tax identification number, social
security number, bank name and account number, credit card number and credit
card provider, Entergy utility account number, and user password. Each user
shall be responsible for the use, security, and safeguarding of such user’s
identification, passwords, Entergy account information, and other Personal
Information. Entergy shall have no responsibility for damages resulting from
the theft or unauthorized use of a user’s identification, password, Entergy
account information, or other Personal Information, Entergy will not
intentionally disclose to third parties your identity, Entergy account
information, or other Personal Information, except under the following
circumstances:
• when and to the extent necessary to complete a transaction, service your
account, provide a Web Service requested by you, or otherwise to communicate
with you about your account or request for service;
• when otherwise
authorized by you;
• when necessary to comply with an order of a
government agency or court, when requested by a government regulator, or as
otherwise required by law;
• to protect the security of the Web site;
•
to the purchaser in connection with the sale, assignment, or other transfer of
all or part of our business or company.
Some parts of this Web site use cookies. A cookie is an extremely small text
file that is stored on your computer and created to track specific information
that can later be retrieved and read only by the same site that created the
cookie, and cannot be executed as code or deliver viruses. Our Web site uses
cookies to store some information that you enter in order to provide you with
the best experience possible. Cookies that may be created on your computer by
using this Web site do not compromise your privacy or security. You can refuse
the cookie or delete the cookie file from your computer by using any of the
widely available methods. NOTE: If your Web browser does not accept cookies
and/or depending on your privacy settings, you may not be able to use certain
features of this site.
Except for Personal Information provided by Entergy’s customers in connection
with the Web Services, or unless otherwise specifically noted by us, any other
information or material sent to us on an unsolicited basis will be deemed NOT
to be confidential. Except for information provided by Entergy’s customers in
connection with the use of Web Services, by sending Entergy any information or
material on an unsolicited basis by e-mail or otherwise, you grant Entergy an
unrestricted, irrevocable license to use, reproduce, display, perform, modify,
transmit and distribute such information or materials, and you also agree that
Entergy is free to use for any purpose any ideas, concepts, know-how, or
techniques that you send us on an unsolicited basis.
7. Data Security
Transmissions over the Internet are never completely secure or error-free.
Storage of information is never completely safe. Because of this, we can not
and do not guarantee the security, accuracy, completeness, or security of
Personal Information or other confidential information that you supply to us.
However, we endeavor to maintain security procedures and system safeguards to
protect Personal Information and other confidential information against
destruction, loss, alteration, or unauthorized access, misuse, and disclosure.
You can learn more about Entergy's Web Services by clicking
here.
Last Updated August 10, 2009.
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