CoolSaver Air Conditioning Program

(Replaces A/C Tune-up)

Program Manual

CoolSaver Air Conditioning Efficiency Program

The CoolSaver Air Conditioning Efficiency Program is designed to increase energy efficiency by maximizing the efficiency of existing air conditioners.  This is done by overcoming market barriers that prevent residential and business customers from receiving comprehensive high-performance A/C and heat pump system tune-ups. Energy savings are achieved by identifying A/C and heat pump system inefficiencies during the tune-up evaluation and correcting the system inefficiencies. Examples of improvements include the professional cleaning of condenser coils, evaporator coils, and blowers, and adjustment of refrigerant charge to digital accuracy.*Entergy Arkansas, Inc.

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All residential and commercial customers of Entergy Arkansas, Inc. that own Air Conditioning and Heat Pump systems are eligible to receive instant coupon discounts in this program.

All licensed heating, ventilation, and air conditioning contractors that serve Entergy Arkansas customers with central air conditioning or heat pump systems are eligible to apply to participate in this program. Contractors that wish to participate must enter into a program participation agreement that specifies the participating contractor program eligibility and program requirements.

Customers or contractors interested in participating in the program should call the Energy Efficiency Solutions Center at 1-877-212-2420.

NOTES

Entergy Arkansas will not endorse any energy efficiency-related product, service, or contractor to its customers, but will indicate contractors that have gone through the program requirements to conduct program tune-up evaluations that meet program specifications. Entergy Arkansas makes no guarantees of the benefits of any particular technology or energy efficiency measure eligible for incentives under this program. The selection of an energy efficiency measure is at the discretion of the individual customer.

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INCENTIVE BASIS

Entergy Arkansas customers who participate in the CoolSaver Air Conditioning Efficiency Program are eligible to receive Coupon discounts, in the form of instant savings, deducted from the Participating Contractors Invoice toward the cost of qualified services that improve the efficiency of the A/C or heat pump system tested.

Contractors that have signed the program contractor partnering agreement are eligible to receive a CoolSaver A/C and heat pump system toolkit at a rate discounted from retail prices, training on high-performance A/C and heat pump system best practices and procedures, and cash incentives for having conducted, documented, and improved the efficiency of the customer’s system.

INCENTIVE PRICING

Customers that have a participating contractor conduct a CoolSaver evaluation and have eligible system efficiency improvements made by a partnering contractor will receive instant coupons toward the services provided.

Participating contractors that, after attending the program best practices training, conduct high-performance tune-up evaluations, can also receive a $75 incentive for completing and documenting a CoolSaver tune-up that results in eligible system improvements.

HOW ARE INCENTIVES PAID?

The Customer receives the benefit of any program discount coupons as instant savings off the price of the eligible contractor services.

Contractors receive reimbursement of Customer discount coupons from the Program Implementer, along with payment of the contractor incentive paid per eligible tuneup, after review and approval of required documentation submitted to the Program Implementer.

NOTES

Under no circumstances will Entergy Arkansas make a total incentive payment more than 100 percent of the total cost of the energy efficiency project.

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ELIGIBLE MEASURES

The CoolSaver evaluation identifies system efficiency and improvement opportunities. Measures eligible for discount coupons include improvements needed to bring the airflow and refrigerant charge into compliance with the manufacturer’s specifications for the unit.

The following system improvements are eligible for customer discount coupons of $25 for each measure, not to exceed $75 total:

• Professionally Clean Condensing Coil
• Professionally Clean Blower
• Professionally Clean Evaporator Coil
• Digitally adjust Refrigerant to Proper Level

The measures listed below are not eligible for program coupons, but are required to insure proper operation of equipment:

• Change or clean filters (required when dirty)

• Adjust blower speed for proper airflow when applicable

INELIGIBLE MEASURES

Excluded from consideration in the program are the following measures that:

• Involve fuel switching;
• Rely on changes in customer behavior;
• Require no investment from the contractor and/or customer; and
• Result in negative environmental or health effects

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PROGRAM ADMINISTRATOR

The Program Administrator’s responsibilities include:

• Promoting the program to customers;
• Providing customers and potential partnering contractors information through the Energy Efficiency Solutions Center (1-877-212-2420);
• Recruiting contractor partners and entering into agreements with them to promote and conduct CoolSaver A/C or heat pump system tune-ups;
• Making access to tune-up toolkits available to partnering contractors, providing best practices training on how to use the toolkit, and compliance with CoolSaver techniques and protocols;
• Reimbursing contractor participants that submit proper documentation on program coupons; and
• Paying incentives to contractors after they have fully conducted program high-performance tune-ups and submitted required program documentation.

RESIDENTIAL OR COMMERCIAL CUSTOMER

The customer’s responsibilities include:

• Calling the program Energy Efficiency Solutions Center to identify or confirm that a contractor is a partnering contractor in the program;
• Identify and select a contractor from the list of participating contractors that they would like to have conduct the high-performance tune-up evaluation*;
• For customers that have opportunities for A/C or heat pump system energy efficiency improvements, agree to have the work performed.
• Customers choosing to have work performed for measures eligible in the program can receive instant discount coupons from the Participating Contractor;

*Entergy Arkansas, Inc. does not guarantee or make any warranties or representations regarding the services performed by any third parties, including professionals provided by the program. Participating customers have sole responsibility for reviewing and using the results or recommendations of any services performed by such service providers.

PARTICIPATING CONTRACTORS

The Participating Contractor's responsibilities include:

• Entering into agreements with the Program Administrator to conduct CoolSaver A/C and heat pump system tune-ups;
• Obtaining the required program toolkit;
• Attending the program toolkit and best practices CoolSaver tune-up training;
• Conducting high-performance A/C or heat pump system tune-up evaluations, identifying system inefficiencies, and discussing system improvements with customers;
• Where eligible, providing the customers with the program discount coupons;
• Recording the list of required program tune-up evaluation measurements and submitting them to the program;
• For customers that have system improvement work performed, submitting the post improvement tune-up measurements via the required program process; and,
• Following up with the Program Implementer to redeem coupons and submit all required CoolSaver documentation.

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The program process is as follows:

1. Contractor signs the program partnering agreement and fulfills the necessary requirements to become a program partner, including obtaining the required program toolkit and attending the best practices training
2. Participating contractor offers / customer requests a CoolSaver peak efficiency tune-up evaluation;
3. Participating contractor conducts high-performance system tune-up evaluation with program toolkit and records required system measurements;
4. If a CoolSaver peak efficiency tune-up evaluation identifies system inadequacies, the results are explained to educates customer of system inefficiencies and recommended improvements. For eligible improvement measures, offers customer the program incentive dollars-off coupon;
5. Customer makes decision to have system efficiency improvement work performed by a participating contractor;
6. Participating contractor performs improvement work, makes post improvement measurements, adjusts refrigerant charge as appropriate, and deducts program discount coupons directly from his invoice;
7. Participating contractor submits the CoolSaver peak efficiency tune-up evaluation, with the pre and post tune-up measurements and the customer discount coupons, along with a customer-signed invoice;
8. Upon receiving the required program information from the contractor, the Program Administrator reimburses the participating contractor for the customer discount coupon and also pays the participating contractor its program incentive; and
9. Post system improvement inspections will be conducted as needed on a periodic basis to gather a statistically significant sample to confirm program results and customer satisfaction.

PROGRAM PROCESS DIAGRAM

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There is no formal enrollment process for Entergy Arkansas customers in the CoolSaver Air Conditioner Effiiency Program.

Customer questions about the program may be answered by calling the Energy Efficiency Solutions Center at 1-877-212-2420 and by speaking to the Residential Energy Efficiency Program Manager.

Interested contractors may receive a partnering agreement by calling the Energy Efficiency Solutions Center at 1-877-212-2420 and speaking to the Residential Energy Efficiency Program Manager.

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Entergy Arkansas Program Manager

Richard Smith

Entergy Arkansas

Program Implementation Contractor

CLEAResult Consulting

ProgramAdminEAI@clearesult.com