Entergy is always working to improve our customers’ billing experience. The Entergy bill’s user-friendly and colorful layout enables you to find all the important information on your bill. Charts and graphs give you the ability to track your energy usage. Definitions of line items have been added so that you can clearly understand the different parts of your bill.

Frequently asked questions

Details of New Bill Sections

  • 1. Header
    • Provides your jurisdiction website, physical address or location where electrical service is provided, and important Entergy phone numbers for customer service or to report Power Outages.
  • 2. Account summary
    • Includes your name, account number, invoice number, mail date, QPC (Quick Payment Code) and billing cycle. The QPC number, when used with the account number, assures that your payment is posted to the correct utility account. Every Entergy customer account is aligned with one of 21 cycles so that they are billed on, or about, the same date each month.
  • 3. Amount due
    • This shows the amount of your bill and your due date. This area will also indicate any Past Due amounts on your account and provide verbiage if you are on programs like Level Billing or Auto Pay and information about payment arrangements.
  • 4. Energy usage and charges graph(s)
    • This graph shows your energy usage – each month represents your usage amount for the month. You can compare usage to the previous year or previous month(s) to determine if your current usage is in line with the previous periods. Or you can estimate what your future usage may be. Keep in mind the fluctuations you may see can be the results of weather changes affecting usage throughout the year, particularly in summer and winter months.
  • 5. Cost breakdown
    • This graphic is a breakdown of your charges that is color coded to align with your Current Charges section on the back page, with the dollar amount shown for each.
  • 6. Important messages
    • You may see items in this section that provide you with important information like ways you can save money on your bill.
  • 7. Ways to pay
    • Graphic that shows different ways you can pay your bill and any fees associated with them.
  • 8. Pay stub
    • This section of the bill is to be sent when paying your bill with a check and mailing to Entergy.

Details of New Bill Sections

  • 9. Meter reading
    • If you look at this section of your bill, you’ll see last month’s reading subtracted from this month’s reading to get the amount of kilowatt hours (kWh) you’ve used during the previous month. If your reading was estimated this information will be indicated on your bill.
  • 10. Account detail
    • Shows account activity since your last bill.
  • 11. Current charges
    • Shows all line items for your bill that are broken out into Energy Charges, Fuel Charges, and Other Charges and Credits with the total amount due for each section.
  • 12. Terms and definitions
    • Brief description of some of the line items on the bill. To review the full list of definitions please see section below.

Terms and definitions

  • Accumulated difference
    • The accumulated difference is the difference between your monthly Level Billing amount and what you would owe if you were not signed up for Level Billing. This amount must be paid in full if you cancel Level Billing or change providers.
  • Act 310 surcharge
    • Recovers the revenue requirements associated with governmental mandated expenditures imposed pursuant to the provisions of Act 1000 of 2015.
  • Best rate provision credit
    • A one time credit for REMT Best Rate Provision when the standard residential rate is more economical for customer than REMT.
  • C23 cogeneration
    • Customer charge associated with cogeneration service
  • Capacity cost recovery
    • Recovers the cost of purchases of retail capacity and provides credits associated with sales of Entergy Arkansas’ retail capacity, if any.
  • City sales tax
    • Sales taxes mandated by city government.
  • County sales tax
    • Sales taxes mandated by county government.
  • Customer charge
    • A monthly charge that covers a portion of the fixed costs required to provide electricity service that is not dependent on energy usage.
  • Decommissioning cost
    • Recovers the decommissioning costs associated with the Arkansas Nuclear One nuclear generating station.
  • Deferred payment amount
    • Amounts associated with customer’s Deferred Payment Arrangement (DPA).
  • Energy charge
    • Covers the cost of the system utilized to generate and deliver electric service to customers.
  • Energy efficiency programs
    • Recovers costs associated with energy efficiency programs.
  • Essential services credit
    • Credit for residential low users as defined in the residential rate schedule.
  • Federal litigation fee
    • Recovers the fees and/or expenses paid by EAL to contract attorneys and/or consultants retained by the Arkansas Public Service Commission, when it is a party to litigation before a federal agency and/or federal courts in proceedings that affect Entergy Arkansas.
  • FERC imposed payment
    • Recovers or credits the retail allocation of Entergy Arkansas' annual payments/receipts to/from the other Entergy Operating Companies by bringing production costs of the Entergy operating companies into rough equalization.
  • Formula rate plan
    • Covers changes in the cost of the system utilized to generate and deliver electric service to customers between base rate proceedings.
  • Fuel and purchased power cost
    • The cost of fuel needed to generate electricity and the cost of power purchased from other Companies.
  • Internal restructuring credit
    • Benefits associated with the conversion of Entergy Arkansas to a limited liability corporation or LLC (will continue until December 2024).
  • Level billing calculation
    • The monthly amount is calculated by taking the past 12 months of your billing history and dividing it by 12. Each month, the oldest bill is removed from the average and the current month’s bill is added.
  • Limited income exemption
    • Credit for sales tax exemption per Arkansas statute for qualifying low income customers.
  • M33
    • Recovers costs associated with the Grand Gulf nuclear plant as mandated by the Federal Energy Regulatory Commission.
  • Mid-peak energy charge
    • Covers the mid-level on-peak cost of the system utilized to generate and deliver electric service to customers.
  • Minimum charge
    • Contractual minimum base bill amount.
  • MISO rider
    • Charges and credits associated with membership in MISO (Midcontinent Independent System Operator). MISO is a non-profit Regional Transmission Organization.
  • Monthly adv meter opt out chg
    • Monthly manual meter reading Fee for customers who elect to opt-out of advanced meter service.
  • Municipal franchise adjustment
    • Associated with payments required by municipalities giving the utility the right to operate within the municipality.
  • Off-peak energy charge
    • Covers the lower off-peak cost of the system utilized to generate and deliver electric service to customers.
  • On-peak energy charge
    • Covers the higher on-peak cost of the system utilized to generate and deliver electric service to customers.
  • PTR pilot credit
    • A credit for customer's energy reduction during Peak Time Rebate events based on customer specific usage levels.
  • SEPO MISO market settlement
    • MISO Settlement amount associated with a customer's subscription level to SEPO Option A.
  • SEPO Option B energy
    • Energy cost associated with a customer's subscription level to SEPO Option B.
  • Solar energy purchase Option A
    • Energy cost associated with a customer's subscription level to SEPO Option A.
  • Tax Cuts and Jobs Act
    • Tax benefits associated with the Tax Cuts and Jobs Act of 2017 (TCJA).